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I find the best thing to do with them now is to ask for everything they offer to put in writing with the salespersons name and contact details included.
I do this as previously they have offered certain extras and then once the contract is valid I have found that the extras are not included. I also record all conversations with Telstra and Optus.
The following is a true story:
My brother-in-law rang Optus to cancel a phone service after his father-in-law passed away, Optus refused to cancel the service until they could speak to the account holder (who was now dead)......... after an hour on the phone trying to find someone at Optus with a brain between their ears ....... Ross said to the lady in Indonesia or Pakistan ....... " Hold the line I will go and get him to the phone ..... Ross then said " Yes this is ............ please cancel my account" and the problem was solved.
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