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At least I am not the only who gets frustrated with these morons.
My phone line was down for 4 days over Xmas, finally repaired on 27th of December.
Then again last week on the 5th of January the line was dead so called Telstra to report the fault to be told that there was an outage in my area
and for me to expect the fault to be repaired no later than 8pm on 27th of December 2012.
I tried to explain to 3 separate morons that the original fault had been corrected and the phone had worked from 27th December to 5th of January and this was a new fault.
Finally they agreed to send a technician out to test everything ...... the technician would need access to the property on the 27th of December 2012 ..... that is 2 weeks ago.
There was no way I could convince this person that no matter how good the technician was he could not time travel back to 2012 to fix a fault occurring in 2013.
Total morons ............. the next moron called my mobile to tell me that the service fault would be repaired by 8pm on the 8th of January ...... so we were in the right year finally.
I explained to her that due to my wife's heart condition we were on a high priority list for repairs, she acknowledged the fact and said in that case it would be fixed by 9pm on the 8th of January,
an hour later than a non urgent repair.
Unfortunately due to our location Telstra and the morons it employs are our only option for internet access.
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