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I just did a live chat with a Telstra rep and let them know that if they don't look after Beverly and fix it for her they will hit the news. I still intend to report them to the ombudsman and I'm sure that after they have contacted her, I'll have a lot more to report.
I also asked him why my connection was speed limited. He could not tell me the exchange name I am on so it's all smoke and mirrors in there. Left hand has no Idea what the Right hand is doing ....
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