I'll start this one off by saying that having to spend 9 hours on the phone to Telstra Support (Phillipines) after my Internet stopped when they changed it from ADSL1 to ADSL2 in no way influences my opinion of Telstra nor does the fact that the switch resulted in a zero speed increase as the exchange is overloaded and everyone is speed limited and I wasn't told that beforehand
The Hell it Doesn't
I attended a 75 year old couple today that got hit in the same November storm that hit me here. It blew the cable modem and the network socket on the PC. Someone plugged in a new network card to the PC and Telstra sent them a new modem.
Cable modems require the mac of the modem to be entered into the cable network records at the Telstra end. Telstra came to the house and told them activation was off line and to ring back later then buggered off. The elderly couple rang later and got told their computer was faulty.
I arrived, Telstra (Phillipines) tell me that the modem they have only works on the elite plan and they must change plans to make it work properly. WTF.
I told them to send the right modem for their plan ( if you don't know, one cable modem fits all, there is no difference) and refund them for the modem that they paid for plus the 2 months it's been off line.
I can't believe someone like Telstra is ripping off the elderly. I'm reporting this one to the Ombudsman. I mean they had a local Telstra tech to the house. Wankers.
They really wind me up when they are obviously reading from a script and are ignoring what you're telling them. I guess we are lucky automatic weapons are not available here .... But they are in the Phillipines
