Quote:
Originally Posted by Kunama
They are very slow to respond to emails, took 4 weeks to respond to my email when I was buying a new mount, ended up buying from myastroshop instead.
Of all their phone numbers only Brisbane seemed to be connected but a message I left for a callback was never replied to.
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That seems to be on par with the pretty horrible customer service I've encountered. I'll keep harassing them and hopefully it will get me somewhere. I was initially going to buy the mount from BTOW, but they didn't have it in stock until March...in hindsight I should have just waited.
Quote:
Originally Posted by LewisM
Paypal gives 40 days to lodge a complaint (which starts you down the refund avenue). Get onto it NOW!
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Thanks for the heads up Lewis, I'll definitely get started on that.