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I ordered another eyepiece from VTI yesterday and they mentioned that they have received another two orders for this scope. It will be interesting to see if they have the same issues as yours.
VTI also mentioned that they do their own QC check on the eyepieces before shipping to customers, but obviously they can't do any checks on these scopes as they are shipped direct from the manufacturer. Have to say I'd be a bit disappointed with these issues, even for the price. The scope should be clean, properly assembled and carefully packed.
Did you manage to square off the rings to the dovetail or is something out of alignment?
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