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That's great Laurie, you can't beat great service.
I have been rather lucky, I have rarely had any problems, but when I have they have all be resolved efficiently and with complete satisfaction.
The last "astro related" problem I had was when I bought a Stellarvue Finder from OPT and when it arrived one of the screw holes was drilled and tap too large in the finder bracket and the screw just fell through the hole. I contacted OPT, who subsequently contacted Stellarvue and they sent me a replacement immediately. Had it within a week. They didn't even want the old one back either, which was sweet, as I used the base for my green light laser finder rifle sight, and I have 6 spare screws.
I am about to order another finder from them, for my new scope.
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