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Pack and send 'gold service' includes insurance which covers glass breakage but there are conditions:
- the glass is only covered if P&S do the packing; I have been able to get them to cover glass using original manufacturers packaging but you need to check with them first.
- you need to unpack the item and check it's ok before signing for delivery.
- if you get a damaged item you need to photograph the item and the packaging as evidence to assist the claim.
The best insurance is to use plenty of impact absorbing packaging. Apart from larger SCT's it's not difficult to protect glass well enough to cope with being rolled off the back of the truck.
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