yeah if the springs dont hjold it then there
is a problem
bintel check thier gear before shipping so its probably something that happened between them and you.

they are a friendly bunch and i am sure they'll sort it
learning charts can be easy or hard, it depends on alot of things. what you are looking for is patterns in the stars
before we go any further are your springs attached like this?
http://www.angelfire.com/nv/nevers/S...s/OXT10s3d.JPG