Quote:
Originally Posted by gregbradley
Not to sound harsh but I would be blaming it more on inadequate packing by OOUK. It sounds like they didn't do a good enough
job of packaging the gear to survive the trip and surviving the possibility of poor handling or being dropped.
I get the idea OOUK is a newish company that is expanding and perhaps not as experienced as some of the others like Tak, Astrophysics etc.
I have never heard of one of their scopes arriving smashed.
Its well known that couriers can sometimes be rough. So why isn't the packaging designed to survive that known environment?
Unless the unit was involved in a car accident or something extreme its just OOUK not packaging up to the correct standard.
Double boxed would not be effective if the boxes are similar in size and close together. The drop shock would simply transfer inside too easily.
Bubble wrap offers no gap to absorb impact. A simple 1.5 metre fall could have done that.
It needs a much larger outer box with a much smaller inner box, heavy duty cardboard and foam peanuts or similar in between. The inner box needs a styro foam support for the unit not just wrapped in bubble wrap which has limited shock absorbing ability.
As someone mentioned Tak scopes are often triple boxed. Tak gear I have bought was always super well packaged and you could tell it would survive serious mishandling.
A 12 inch mirror cell is probably very heavy as well. Perhaps it should be packed in a small timber crate with styro foam supports and then double boxed as above. Its also the most expensive component of the scope.
If they ship internationally and do not pack to withstand a 1.5 metre fall then they need to raise the standard of their packaging so it will or this is likely to happen to them a lot.
So going cheap on the packaging ends up costing them a lot and was not an economy after all plus upsets the customer.
Good on them for taking responsibility for the problem though. That is nice of them but really they sound responsible for the problem in the first place.
You wanna see good packaging? Buy anything from Germany! You'll need a large trailer to get rid of all the packaging though!
Greg.
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That's a pretty big call Greg
.....like putting security on your home you can put as much in as you want but in the end if someone
really wants to get in..they will and you can't really blame the security company.
I work in logistics as a job, I send and receive package's, crates and shipping containers every day and this happens from time to time. I would see strong wooden crates including one I had built and packed myself, damaged on arrival and flimsy grossly inadequate cardboard boxes arrive perfect...it is a lucky dip at times.
Orion Optics are not new on the market at all either and they have successfully shipped thousand of items around the World.
Having said that, incidents like this cause reviews and we changed packing approaches several times when I worked in Newcastle for nearly 3 years sending fibre glass parts around the country and the World.
It is important that Rick is looked after and I am sure he will be
Mike