[gregbradley]

Originally Posted by Mighty_oz

That sounds very bad Hopefully it's due to the fact that they are working fulltime on getting mounts out or ....
But still after all that and no response makes u wonder.

Originally Posted by DavidNg

I agree with Greg, SB responses to their clients are suboptimal, many questions directly related to their products at their website or emails (my experience) are unanswered or answered halfheartedly, more often by some nice enough users. I also feel their southern hemisphere buyers are neglected in their software development,testing and post sell services.

Unfortunately southern hemisphere customers must only account for a fraction of the market so there does tend to be a bias against us from most manufacturers.

Originally Posted by allan gould

Exactly the same re their dome software. Totally ignored until I went online in a public forum and detailed their total lack of service and after sales care. Then they stepped up to the plate but only half heatedly. Ask Houghy about Automadome - he just loves it (NOT).

Sometimes putting a bit of pressure on helps as long as its not too much.

Originally Posted by Logieberra

Greg, do us all a favour, go ahead and list your MX mount on the classifieds and be done with it.

My replacement worm block arrived last week, express shipping from the US. Superb service. Period.

I guess I am sounding like a whinger there, point taken and I was thinking of that before posting but on the other hand this forum is designed to be open and honest so those who are making decisions about gear get honest and truthful info that could influence their decision and hopefully end up with the best choice. I am sure SB will come through for me and I will announce that as well but I am sure there are plenty who appreciate the honest feedback which is often hard to find except the hard way! Knowing your support was excellent is part of that feedback. The fact you needed a new worm on a brand new mount is also part of the info.

Greg.