[gregbradley]

I thought I would add an update.

The worm that was being sent to me did not arrive.
I did not receive any direct communication from SB despite my details not having changed when I bought the mount (they received the money no worries).
I have to be prompted that someone left a message on their website blogs. They are asking for confirmation of my delivery address so UPS can deliver. They never sent me a tracking number which is the first thing anyone does when sending you something.

I sent an email plus a fax detailing all my addresses and email addresses etc.

None of this is acknowledged by anyone there.

I receive a question did Colleen from SB front desk (whatever that means) email me?

No I did not. Front desk apparently refers to their physical reception as I thought maybe its some obsecure reference to a spot in their complex website.

I called them twice now during business hours and noone answers. It says leave a message in general mailbox and then it says the mailbox is not open and to leave a message. I left a message and that is where its at.

Do you see a pattern here? Is it clearer why there are issues with the mount now?

Greg.