Quote:
Originally Posted by JB80
Cheers for the reply,
I totally get the reasons why they do it and it's probably more for my benefit than anything else but it's becoming too much of a common occurrance.
Thing is I live in Europe now and have done for 4 years, they know that yet they still flag it up. I have just got off the phone with them and again they confirmed they have my details so I asked them why don't they use them?
That's my main issue, they could at least bother to contact me one way or another to let me know to contact them. Not once have they ever tried, or they probably have using my old details.
It's odd they will let purchases of hundreds of Euros to an Austrian astro retailer go unnoticed but if I want to buy a game from amazon.fr then they block it.
And this has only started happening since the CU merged with another one.
Anyway, I have it sorted now which I hope they will do as they say and at the minimum contact me if they block the card again.
The 24hour line was a bust though, the guy told me to call my branch.
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Well that is frustrating, sounds like they have a lot of red tape, we do too. And by that I mean that some processes and rules are there because no one has been bothered to change them or challenge them "internally" creating annoyance for customers. Good luck, and the grass isn't greener on the other side.
Best regards, Carlos.