Greg, now THIS is good service huh?
"I don't know how or what files need to be attached, but if you have a spike in your PE then there is most likely something in your worm block that is out of spec, which is why we sent you a new worm block and would like you to replace it. A post of your PE will help us, see this spike that you are seeing and help us further diagnose what is happening.
~*Sarah"
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