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My experience with the MX has been mostly great. The only real problem I have had/having is the PE. My error is twice what it should be. I am disappointed with this, but not worried.
I contacted Software Bisque about the problem and they are in the process of sorting it out. They are shipping out a new worm block for me to install. They have been timely and helpful with their response.
As it has been stated. They would be doing themselves a favour if they adopted an approach like Astro Physics and tested the tracking performance of each mount before it was shipped.
I think the service is great, all I had to do was send them some tracking logs and a video of the problem and they are sending me out a replacement.
The great thing is I can install this myself, I do not have to send my mount back to the supplier for a warranty job, no costly return shipping or having to be without my mount for months.
I don't know of many manufactures that would take your word for it and then allow you to cary out the repair yourself. (Quite exceptional!)
I have found Sky X very easy to use. T point is great the pointing accuracy of the mount is brilliant. I average about 10 arc sec RMS even with an out of spec worm. Pro Track works well, cleaning up any tube flexure, misalignments etc.
Polar alignment is so easy and accurate, not having to drift align is a pleasure.
I am running Sky X on a Mac so I would expect it to be good.
To be fair I have had some trouble with the latest daily build, I am sure this will be fixed in the next one.
That brings me to my next point. The software is always being updated, problems are fixed promptly and suggestions are always noted. They have always responded to my posts.
I agree with Greg that the user guide lacks information and some of the instructions are hard to understand. But nothing that should stop you from using the mount.
In all, I would recommend the mount to anyone. I have been out of astronomy for a long time and have had no experience with a computerised mount. I have found it very easy to use.
Phil
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