Quote:
Originally Posted by MrB
Attitude is everything, and answering emails certainly helps.
Also interesting reading peoples attitudes here regarding emails and phone calls, in my industry(Oil & Gas), emails probably account for 95% of communication. Phone conversations are very rare.
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Couldn't agree more. The problem with some of the bigger suppliers these days is they think they don't need your business. They think your just a number. They forget they work for you and that you pay their wages and business overheads.
I work for a large engineering firm and we are the same, emails, emails, emails. In this day and age emails would probably bring in as much business as phone calls. In my opinion if you have to wait more than 24hrs for a response from an email, then the supplier doesn't want your business.
And the spam folder is no excuse, because everyone knows about the spam folder and like we do, everyday they should go through the spam folder to see if anything got put in there that shouldn't have. If you do it every day it doesn't take long to go through it.
My two cents worth