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I'm just going to put it behind me.
I would expect to have to wear some costs for cancelling an order. What I thought was unreasonable was the lack of communication, the time it took and the number of times I had to follow up - all while the amount on my credit card was incurring interest.
It would be good if they had a hard look at how they're running that part of the business. It seems to me they have some things to sort out.
Thanks for your interest and comments everyone.
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