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Telstra & TPG stuffed us around a couple of years ago.
Most of it was prompted by the movement to a single bill where an account number was changed. TPG then stopped our internet because of the changed account number. Then phone lines got disconnected and reconnected to a second line in our house.
All in all, we were without phone & internet for 6 weeks. I made a big stink about it all to Telstra & TPG. Wound up with a reasonable amount of compensation as my wife couldn't work (she logs into work remotely).
IMHO, complaining to the Ombudsmen might make you feel better, and you at least get a better point of contact in Telstra, but it doesn't make anything happen any faster.
Phone companies don't like being disturbed. If you don't change anything with your accounts, it seems to run along happily for years. Fiddle with it at your peril!
Hope you're back on line soon.
DT
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