Quote:
Originally Posted by Stardrifter_WA
I have always said that it actually isn't important whether you have a problem, as these will sometimes occur, but how that problem is dealt with. I have well exceeded customers expectations when a problem occurred. Through doing so, even when it has cost me dearly, I have gained something much more valuable..........trust. And this isn't something that is or should be easily earned  |
Hard to beat great customer service. The astro community seems to do well at this.