my only complaint with dealing with the big 4 (Andrews, Bintel, Sirius and MyAstroShop) is that there is no such thing as a quick phone call.
Their passion for the hobby shines through with their ability to talk your ear off about it.
Steve Massey holds the phone record so far, a 2 minute phone call turning into an hour and a half convo. We managed to catch up in person one time, but it's all rather fuzzy, probably due to that bottle of rum and champagne chasers, or was it the bottle of champagne with rum chasers. Either way I didn't feel cold on the imaging field that night.