[rally]

Tony,

I am very glad it has all worked out for you, as I am sure it would have.

But . . What about the eternally old Australian custom of giving someone a Fair Go !

I am surprised the Mods didnt remove this thread.

I find it hard to see how the financial position of a small family oriented business should be put forward as the reason for a single occurrence of a part that was less than their usual high standard.

Just because you couldn't think of any other reason does not make it so !
How about an accident, a mistake, a new employee, a different employee, owner was sick or away on a trade show, part slipped into the finished tray instead of the rework tray, labelling was confused and a dozen others . . . all equally honest and innocent.

Our time zones are completely different, so it stands to reason that a 'day' in our local non global expectations might end up being easily 2 days in a global context even if it was acted on immediately over there, ignoring the fact that whoever deals with it is expected to deal with everything else on their plate in some form of priority order, so an extra 8 hours might carry over to three days here.

I have no affiliation with the firm or its owners or in fact ever even owned any of its products, but to take a oneoff error and publicly misconstrue it seems unfair and unjustified unless there was lot more history of such an enterprise wide reduction in overall quality which you have already said hasn't been the case.
Put yourself in their position.

Maybe you can amend the title or the opening statement to better reflect the situation ? afterall the words you have written will endure for another 10-20 years now.

Rally