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Everyone should get the opportunity to explain and help. I would have waited to hear from them before posting.
With a lot of these things, you are paying for 2 factors, first a good quality product, 2nd the after sales service if things dont meet you expectations.
I have recently had to go back to Moonlite over a badly built unit, but Ron has been more than helpful and so apologetic that a bad piece slipped out. Sometimes stuff happens that cant be helped, it is how they treat you and how you treat them that makes it all work.
I didnt complain and say things were faulty, I just said I think I have a problem and could I get some help.
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