The epic tale of the missing Broadband connection continues….
After the 2nd Optus Tech departed our household, it seemed that everything between the telegraph pole and my PC had been checked, replaced or overhauled, excepting myself of course!
The very next day, the connection dropped out once more, but this time it appeared catastrophic as the connection was dead; gone, no more, an ex-connection, open circuit big time.
Another ‘phone call to Optus ensued and once again I found myself (guessing only) speaking to an overseas call centre person who again was apologetic and helpful. The rep finally confirmed that they have received a number of problem calls indicating a wider network problem than just chez nous.
The next day two Optus Techs arrived; one a lineman festooned with climbing gear, the other more of a back office fella with a briefcase brimming with measuring devices. After shinning various poles in the neighbourhood and plugging in an assortment of black boxes, the line surprisingly and somewhat unexpectedly burst back into life, leaving them a little bemused.
Although it has caused some mild inconvenience, mainly in having to repeat myself to the (remote) Optus Reps and having to be at home for the on-site visits, I do hope that it’s a case of 3rd time lucky and that the problem has finally been resolved.
I’m sure that when the 2nd Optus Tech removed the outer box of the CAU (Customer Access Unit) high on the side of our house, I might just have glimpsed an ionised cloud of gas escaping….
Cheers
Dennis