Well, the saga continues.
First of all, the good news.
- When I ‘phoned Optus, I was speaking with a person within 15 seconds after I had navigated my way through all the recorded messages and made the appropriate selections.
- The Optus Rep was helpful but could not fix the problem and so booked a service call for the next day.
- Approx 30 mins later an Optus Tech ‘phoned back just to run through the fault scenario again to re-check some details.
- The next day an Optus Tech arrived, climbed the ladder, did some stuff up the telegraph pole, replaced the Modem and the problem (appeared) fixed.
Now the bad news....
- The 2nd day after, I could not reliably connect to the internet from 6:00am to around 8:30am (drop outs and poor performance) and then suddenly it was all good, all day long. I captured screen prints during the morning’s poor performance session.
- The 3rd day after, the same thing. Problems connecting between 6:00am and around 8:00am so I called Optus again and once again got through very quickly and am now waiting for an Optus Tech to visit once more.
- The performance was so poor this morning I could not even access the Optus speed test page to grab screen prints of the performance.
In terms of getting hold of Optus and speaking to people, it has been good, as has the quick turn out of the Optus Tech, so far.
It’s just a pity that their network does not appear to be stable.
Cheers
Dennis