Sounds like there is too many users for the available bandwidth. I had the same problem here with BigPong. Gave them the flick and went back to my old ISP, back up to full speed and at the same exchange as BigPong. Obviously the original ISP equipment is superior to that of Telstra. I was getting 56kbps a lot of the time with Bigpong and when I changed back to my old ISP, back up to 950kbs. Had both connected on ADSL2+ go figure...
