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i was contacted again yesterday by ioptron and the help factor went up serveral notches. it was suggested if i am going to return the hand controller i also return the mounts pcb, instructions for removal were include. i have been wanting this mount for some time now so i have gone ahead and ordered a 8403 goto nova 5000 object controller from extravision aus with express postage so when it arrives there will be no doubt if its just a faulty controller. i know it will take a long time for postage and diagnosis and then postage again to get the warranty replacement 8401 130000 object, i dont hold ioptron or opt responsible as they have to follow their proceedures. at least ill have a spare controller then.
in all seriousness the help from ioptron has been very good, i am pleased that they are dealing with me diectly and that is thanks to mike west from opt.
the service from all these people is five star. infact the global community of astronomers and suppliers seem to be above average
when it comes to service
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