Sorry about your woes there Clinton , have you logged on to the Ioptron yahoo owners group site yet ? There is a wealth of info there and you might get what your after there
, the people there are happy
to help
. Oh yea this is the first negitave feed back I have heard of from Ioptrons help site .
Good luck mate and please keep us infirmed .
Brian.
Quote:
Originally Posted by cjamo9
the display wont display the gps symbol. after a few seconds after turning on it diplays an error that says it cant comunicate with dec motor. if i try to slew with the arrow keys the keypad freezesup. the person ive comunicated with at ioptron, who has only identified as tech3. ran me through a simple diagnostic. and once established the controller only recognises the alt/azu mount as an eq mount. said it was aburnt out chip in the hand control and the hand control needs to be replaced. mike west(opt) sent an email to the tech3 person saying why dont they deal with me directly as it is there faulty hand control. Seems im getting tossed around a bit and ioptron tech3 hasent responded to an email requesting a warrantty replacement ive sent 3 days ago. im lucky i paid with paypal. ive just bought a lesser ioptron controller for $240 from extravision australia. so i will see soon enough if the controller is at fault ioptron list the origional controller for$160 but the only place ive seen withit in aus is extravision and they want like $340 for it or something. not a good experience for my first computerised mount. im not happy and im having a hard time staying civil about it all.
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