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My first question would be to ask if the mount is designed to be both a GOTO and a manual system. If it's not then you might find you are pushing the mount over the worm teeth. If it is designed for both then there are some options.
My Orion XT14g is suffering a similar problem (it's a synscan system so a skywatcher in essence) to the point where the GOTO is now not working and pushing it manually is very noisy. It's currently at the service shop getting checked out.
I suggest you contact the place you bought the scope from and the manufacturer to see if there are some adjustments you can make to the clutching system before you do any thing else. I was able to get a clutch adjustment procedure but in my case it didn't help, thus the mount being in service.
HTH,
Simon
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