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Hi Carl,
I bought a Dell laptop nearly 12 months ago(XPS17") and would highly recomend them. 12 mths ago I wouldn't even take the time to read their adds. They always seems very expensive compared to others. Anyway I was looking for a lappy to use as my astro lappy. I wasn't a big fan of laptops in general as I could always build a much better desktop for the same price. I just happened to come a cross the dell website after a google search and they had 30% off which made it very competitve with others I had looked at. It had 3d graphics, HD screen, top sound and plenty of HD space. So I took the plunge and purchesed it.
The lappy arrived minus the 3d specs, so I rang them, I had the specs 3 days later, no questions. Then a couple of months later I had a red line running top to bottom of the screen just of center. This was annoying esp. looking at astro pics. (the line was visable against black but not white or lighter colours. I held off calling them as I didnt want to have to send the lappy back to them as its the only pc I own. Anyway they rang me 6mth laters just to see that I was happy. I mentioned the red line, they said their service dept. will ring me in the next day or 2 to arrange to have it fixed. He rang 1 morning and came out that afternoon and replaced the screen on the spot. (I dont think the tech has every had to fix a computer on a hay stack before. I own a stockfeed and my office well its not to big on usable space).
So anyway my point is Dells after sales service is great and I would now highly recommend them. Although I still miss my desktop.
Just my 2c worth.
Regards
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