Hi Sandra,
I had a similar problem with my Sky Watcher GOTO a couple of months ago. The alignment was all over the place, and I couldn't understand why since I was doing everything according to the manual. Since I realised the date had been entered wrongly. In my case it should have been: Month/Day/ Year, the American style. Often, it's something obvious we can't think about. Here is the thread:
http://www.iceinspace.com.au/forum/s...ad.php?t=86683
I hope your problem resolves quickly.
Cheers,
Eric