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The shoestring cable is meant to work with EQMOD via ASCOM have you installed both. or only ASCOM. EQMOD converts the calls to the protocol necessary to drive the motor board.
I expect that Bintel suplied that cable expecting you to install EQMOD and ASCOM. both are free and easy to download from the EQMOD site. My HEQ5 Pro is not set up at the moment. I will set it up later and run through the procedures again.
Barry
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