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OK Mike here is what to do. If you have trouble with this you can PM and i will phone you or me and I will guide you. At startup keep pressing F8 untill a screen apears giving you boot options. At the top should be an option to repair. Select that and wait a while. It should then ask a few questions like what keybourd etc (us). Then you will get another menu that will give you the option for a toshiba system restore. You will need to select this and choose restore to factory status. Some menus may be a little different but you will see what to do. Then the recovery will start with the same option as when you first set the system up.
Also you should have an icon on your desktop to create recovery disks. If not you may find it in the start menu. In the odd Toshiba you may find a recovery section in the start menu also.
Thier are othe ways of forcing a recovery, and I am happy to talk you through if needed. Oh yes I do this as Job , and no you wont be charged LOL
Mardy
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