Welp, yeh, how much satisfaction you will get from Dell - who knows. Considering the cost/upgrade of notebooks now - if you can get some compensation - you are breaking even
It is in there best interests to help you ( word of mouth, etc )
Unfortunately, I get the impression that cost has gone down, service has gone down, and in the end, who gives a damn what else gone down, as long as its cheap. be that for PC parts, or anything else.
I had exactly the same kind of arguement with a supplier re a part. I threatened to take them to the ACCC, there response was, "they are there to protect me , just as much as protect you, and I sell a lot more than you buy".
Wow! ( and they are right )
Regards,
Lance