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It could in fact take the 2Gb - perhaps the clock speed on the memory was incompatible, especially with notebooks. Not such an issue with a desktop, as it will downclock to the lowest common speed. Perhaps it wasn't the memory, but that your bus simply couldn't handle the clock speed.
Dell arn't that bad - they have at least broken people away from having to buy from the large department stores, Harvey Moron included ( in your case tho, they did give you good after sales service ). Its' a little like the Andrews/Bintel argument.
Rest assured, soon notebooks will fall into the generic taiwanese mould as well. In fact, swapping/upgradeing on a notebook is actually easier ( excepting the mini-mobo ). snap/click, and you have swapped a HD/DVD-ROM, etc.
Regards,
Lance
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