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Originally Posted by astrogeek
but no one seems to think it necessary to comment if the service is great.
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No-one!!! Bit of a bold statement there Geek!
Whenever I get good service I ALWAYS mention it to the staff person involved, and on some occasions I have rang the company and mentioned the excellent service I recieved from their employee. I also recommend to others by word of mouth.
As we are in an asto site, an astro example: When my 12" dob arrived from Andrews I rang him to let him know it arrived in one piece and thanked him for the assistance he gave me. Then I emailed a letter of thanks. I also placed good feedback in here for him.
I quite happily do this for anyone that gives me good service and will continue to do so. Fish & Chip shops, supermarkets, car yards, etc.
I know several other people who do the same. So, it's not a matter of 'no-one' doing it. Maybe just no-one you know.