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I've brought dozens of items from Amazon over the years, but I can't say I've ever had that issue. Only issue I've had was years ago when a DVD I purchased arrived with the case crushed (it was a special collector's edition as well) but the DVD was fine. Amazon sent a replacement, no return/proof required.
Was it purchased through the Amazon marketplace (3rd party seller) or was it "Fulfilled by Amazon" (stored and sent from an Amazon warehouse)?
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