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The seller won't be carrying any stock, when someone buys from them they will immediately order the item from the manufacturer. That's why the item isnt on your doorstep the next day.
Mind you, if the camera isnt a knock off and is genuinely canon there shouldnt be an issue with its quality, for instance a grey import canon camera is not going to be an inferior camera to those sold locally. And if there is an issue then yes it has to go overseas for a fix, but there's likely better service from the overseas company who makes them than from a local distributor. They may even be more likely to replace faulty goods than shag about fixing a bad item. I'm just surmising on that one, I don't know, but I do know a NZ new phone I bought stuffed up within three weeks of purchase and Telecom wouldn't replace it, it was sent for repair, I got it back it packed up again and it's gone in for a second repair. And in Dick Smith Electronics just after Christmas whilst waiting to be served a 20 something couple were in with a camera which was in for its third repair and they were debating with staff that the camera is just no good and that it should be replaced. No go.
That is not customer service, it's customer dis-service.
I do have a grey import Canon 7D, and Canon 18-200 lens. Two years now, not a problem. Prior was a grey import Canon 20D and 17-85 image stabilised lens for 4 yrs, no problem sold it only because i'd bought the 7D. I work on the premise that when it goes wrong I'll pay and have it sent overseas for repair if need be, it doesn't take long to fly it over, but by the time a decent brand camera packs it in it'll be well outside its warranty and may well be outdated enough to buy the new (grey import) latest version or replace with a good second hand one if repair doesn't seem viable.
Sorry for the long post!
Last edited by Finite; 12-01-2012 at 05:54 AM.
Reason: confusing sentence changed
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