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If you purchase a device to do a particular task that the device is advertised for and it either does not work or is found not suitable for the task it should be returned for a full refund within the time specified.
However we often knowingly purchase items that may or not suit our purpose because they are the nearest thing to the desired function. In this case many of us do successfully get the items to do our requirements. If the device needs to be physically modified to do your job and does not work or fails do not expect the agent/maker to accept a return.
Sometimes we do make special interfaces to adapt a device to a job that was not originally intended. If the interface duplicates the intended use and the device subsequently fails you should explain to the agent/maker what you have done he may be inclined to listen to you but if you demand satisfaction he would be well within his rights to refuse.
I have been a user and a supplier at different times and have had some shonky claims recognised with tact and diplomacy both as a supplier and a claimant.
Barry
PS I have an LX200 telescope that had a number of failures of the motherboard in the first 5 years of its life. The last failure I had (1999) was repaired by a board I got from the dealer but it failed again within 3 months. I rang Meade and got onto the overseas supply manager and explained the problem and said I was quite happy to buy a repair kit. However they did not have a spare board or kit at the time but said they would let me know when one was available. I heard nothing more for four months. Then a parcel arrived with a repair kit of the new version Gratis.
BG
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