Quote:
Originally Posted by Bassnut
Oh really, well lucky you  . I had to replace a battery on an iPhone, guess what happens when you walk into an Apple store and ask for a spare battery
 , your treated like a complete nana, "oh no, you can't have that, are you stupid even asking?" Only Apple 
I got one on the net natch, no problem. Pity Apple cant be bothered with even that level of support. |
I am sorry, but you can't completely blame Apple for the people it's Australian arm employs, particularly given that retail outlets have a great deal of problems finding decent staff. Although the person behind the counter is the "face" of Apple, it cannot be Apple's fault if that person doesn't do his job properly, or if he personally doesn't care, which is what I have mostly experienced.
In today's market, giving really great service can be the difference between a company staying in business or not. When I find a person that gives really great service I tend to only deal with that person, case in point, Michael or Don at Bintel; or Klaus at Extravisions, which just happens to be the only three astro salespersons that I deal with in Australia.
I think your comments are justified, but only to a point. It isn't the product and it isn't whether you have a problem with that product, it is how the problem is dealt with is the important thing and as far as it goes, you are correct in your comments. But, don't complain about it unless you have sent a compliant to their head office.
If head office is made aware, they may respond very differently, they may actually want to make sure you have a good experience with their product. Although I haven't had to deal with Apple at this level, I can't comment. But, I have with other companies, because of their staff giving shoddy service and I have had very positive responses, in the most part. And those times I didn't, I stopped dealing with those companies and their products.
If you are not prepared to go to that level, then don't blame the product or service you get. Apple is a big corporation and cannot watch over all it's staff, all the time. No corporation can or should have to, for that matter.
I will always complain about bad service, otherwise the company doesn't know and cannot do anything about it. Most companies will, I have found.