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Slight correction to a previous post concerning "registered" post.
If the item goes "missing" - ie the circumstance is clear that the loss occurs during the handling of the item by Aust Post - then you will automatically get the $100 insurance that is incumbent with registration. If for example, you send an item worth $1000 via registered post and exercise the good judgement to purchase the additional $900 worth of insurance ($1.30 per each additional $100 to the items value) and the item goes missing then you will get a reimbursement of $1000 from Australia Post as they lost the item and are at fault for this loss. In addition to loss this insurance also includes damage.
However, to be very clear - "loss" of an item by registered Aust Post (domestic only) which is not included in this circumstance is anything after the moment someone signs and collects the item on delivery. However, with registered post delivery does not occur until someone physically signs for the item and only then it is handed over.
Unfortunately, regular post is an entirely different story. Finally, the good and bad news. The good news is that I have used registered post for years and have never 'lost' a domestic registered item in all that time. Also, on one occassion an item was damaged by Aust Post and they readily agreed to compensate for it. Unfortunately, the bad news is my reimbursement took about 2 months to process - which was considered fast by them.
Finally, everything I have mentioned here only applies to domestic packages via Aust Post. When you send something via international registered post the handling goes into the destination address and unfortunately the accountability at that point is a different matter dependent on the postal service of the particular country.
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