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Adrian, I like you was with a provider for a long time, and they provided excellent service. I was made an offer by Big Pond that was too good to refuse, so I opted to change. It was the biggest mistake I have made on the internet. Not only could big pond not supply the same speeds I was getting with my original provider, but it was so slow as to be around dial up speeds for over half of the day, when it was supposed to be ADSL2+. Everytime I rang them, I got someone from overseas, usually the Phillipines and they had no idea, plus there was the huge waiting times and the language barrier. I was told by one of these cretins that I would just have to put up with it. WRONG, I went to the Telecommunications Ombudsman and that made Telstra/bigpond jump. Mind you they could not fix the problem as it turned out that they had far too many subscribers for the bandwidth available. So in the end I had my contract terminated with them at no cost to me. So in my opinion Big Pong is a no go. It may well be different in your area, but you will still have to put up with the overseas call centres and their rude attitude especially if you are calling with a problem. I am now back with my original ISP and getting excellent download speeds all off the same exchange as telstra. Go Figure!!!
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