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Had only one Mac breakdown in 16 years, and that was an eMac, and then it was just the CRT blowing up after years of switching on and off half a dozen times a day. Currently use a new iMac, and bought a Macbook Pro for the daughter's photography course, and an iPad2 for the wife's birthday.
For my own use, there is one program that beats all hell out of anything Windows can offer: GarageBand.
I also like the service at our usual Apple store ( Beyond the Box, in Moonee Ponds- disclaimer: no links to them personally!) My wife left her iPod on the roof of the car and drove away. I found it in the front yard with a decently cracked LCD screen. She took it in to see if she could get them to transfer her songs and they did so, and replaced the iPod without charge. I couldn't believe it, we didn't have it under warranty or anything. Nice guys.
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