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hi barron
first issue dont worry about moon and planets there never usually in the field of view,there not a fixed point in the sky thus the computer in the telescope is only giving roughly where it is just move the scope to the moon using the hand controller..
but your main problem is not seeing anything in the eyepiece how can you centre your alignment stars if you cant see anything so there is a problem there before you even start.don't know what the problem is maybe theres a cap on something coming out of the rear cell or your not looking square on into the eyepiece..
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