Quote:
Originally Posted by hotspur
Hi Folks.
I think a lot of people here use Ebay.I use it occasionally-never had any bother with it really.But last week I purchased two fishing reels,from an Australian based firm.The reels arrived,but they were not the same specifications as advertised-the line capacity of a given braking strain was much less than stated in ad-the model name and number was the same.
I contacted the seller,and pointed this out-they replied that the recent shipment was 'smaller; than previous batch.They want me to send the reels back (at my expense) and swap them for something similar to what I saw in ad.
What have other members found when something like this happens,and what is the best thing to do? Its going to cost me to send them to Victoria-but I really think its the sellers fault there was a disparity between item advertised and what arrived-they have admitted so.I'd have thought I'd get a partial refund or similar.
What do others here think-thanks Chris
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I been in just this situation. What you do in this case is accuse them of selling defective merhandise and DEMAND a 2/3 refund and you KEEP the product. Make it clear that you are VERY ANGRY by your tone. They will be scared of getting a -ve feedback and let me tell u their attitude changed so fast it was amazing. They went from `send it back and i'll give u a refund' to 'oh please have mercy'.
