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Easy mistake to make, and it is always a wonderful relief when a problem is inexpensively solved. I spent an hour after my refractor arrived becoming more and more certain it had been damaged in transit, nothing would even vaguely focus. Very cold and increasingly anxious in the dark I eventually gave up and came inside, horribly downcast. I went to pack the scope away and twisted the eyepiece end to swivel the diagonal into position with the case. The scope seamlessly extended itself another four inches....
So you're not alone! :p
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