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Well in the interest of perhaps helping other people, this is what the main problem was.
When I put the scope together, I attached all of the parts that came with the scope, following the manual. One of the parts was an adapter/extension between the scope and the eyepiece which looked like it had to be fitted (all the diagrams in the manual show it fitted). Using the 10mm and 25mm eyepiece I could never achieve focus.
Erick pointed it out and removed it and like magic, the problem was solved. After a slight collimation everything was perfect. I am kicking myself for never even trying this, but to be fair, I thought that it had to be fitted to the scope in order for it to work properly.
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