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Their letter is essentially admitting they haven't done the job properly. Maybe lead them on a bit - ask them have they been trained by Tak to do the job and do they have the equipment recommended by Tak? Assuming they say no, fire back the communication from Tak. It looks like they have taken on a job for which they aren't qualified and have caused damage to the scope which has cost you a lot to fix. Kindly ask them to make you an offer of settlement, or you will see them in court when you sue for damages? Might get something. Does SA have a small claims court - might be able to pursue it through that avenue for not much money.
DT
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