Gday Andrew
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When autoguiding it wont guide N/S
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This screams you have a new model Autostar
or badly trained drives.
What are the firmware revisions on your handboxes???
What do your drive train numbers show??
The earlier firmwares of the new handboxes had huge problems with their clocks, ( which affects pointing ).
They also couldnt find several of the major planets ( missed by about 4 degrees ), and N/S pulseguide commands go to the RA motor.
A lot of this sounds like your symptoms.
Some of these bugs got fixed by meade, but the guiding bug is still there.
We have developed patches to fix this, but i need to know what firmware you are running first, to see if that may be the problem.
Andrew