Quote:
Originally Posted by casstony
From experience I can say that some manufacturers will do the right thing to maintain customer loyalty regardless of what is written on paper. In this case it seems the scope has suffered an untimely failure - perhaps repairs at cost would be seen as doing the right thing and make the customer more satisfied with the product (and more likely to tell others that he's satisfied with the product).
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I agree
It makes commercial sense to do the right thing. I have worked in industries where warrantees are the order of the day and we have sure processed some extremely doubtful claims at times for the sake of keeping a good name. We were always suckers for a good story but when the claimants became rude and nasty we went by the letter of the law.
Barry