Dammit Peter - I'll definitely never send anything to this mob for "adjustment". That probably goes for buying anything either. I can't believe the callous indifference. I sincerely hope that they see this and offer to pay for your extra trouble. Not likely by the sounds of it though.
I trust the scope will come back in pristine alignment - and with sparkly-clean optics. At least it is now it the best hands it could be.